Privacy Policy

Attila’s Natural Stone & Tiles Pty Ltd Terms and Conditions of Sale and / or Quotation

  1. Natural stone being a product of nature is subject to variations on colour configuration etc. The type of stone selected is sold subject to the condition that if be accepted within the of range of colours etc. Common to the source from which the type of stone is originated.
  2. Whilst we pride ourselves on the quality of our stone and workmanship every effort is made to match the individual components for colour and texture, but we must bring to you attention the fact that some unavoidable variations may occur in the stone and are normal features that features that are out of our control.
  3. Such variations that may occur are confined within stringent tolerance and are a feature of the stone, not a defect. It is these subtle variations and markings which help to give natural stone its special appeal, which will make customer’s orders truly unique. Only genuine natural products offer this wonderful, yet subtle variety.
  4. Average products of stone in accordance with International standards is within 3mm variation (+/-) thickness and size.
  5. No responsibility will be taken by Attila’s Natural Stone & Tiles Pty Ltd or by personnel in their employ subsequent agents for the structural adequacy of the surface to receive stone.
  6. Preparation of surface to receive the natural stone must be free of obstructions and interference; this shall be client’s / builder’s responsibility.
  7. A 50% non-refundable deposit is required to secure your order, together with acceptance of our offer. Balance payment for the material delivered is required before delivery. Should goods be collected from our warehouse balance of payment must be made before removal from same. Customers who request their merchandise to be on hold for an additional time after prearranged delivery date, are required to pay a further $ 5.00 per day per pallet based on storage purposes.
  8. Interest at the rate of 30% per annum is payable on overdue accounts from invoice date. All prices are subject market fluctuations and process charge will be those ruling at date of delivery.
  9. Quantities quoted by our staff are only approximate. No responsibility is taken for the calculations of meterage from house plans or drawings.
  10. Quantities ordered and purchased are the responsibility of the client/builder. No returns or refunds will be considered. It is agreed that the purchaser assumes responsibility for ordering the correct quantity of goods.
  11. By orders are non-refundable non-returnable nor creditable. Including tiles that were sold by way of special sale or other than as first grade tiles or were sold at a discount price. By orders are items that are not in stock or are manufactured for a specific customers or projects.
  12. No cancellations or partial cancellation of an order by the Customer shall be accepted by Attila’s Natural Stone & Tiles Pty Ltd unless it has first consented in writing to such cancellation or partial cancellations and unless a cancellation charge has been paid which, as determined by Attila’s Natural Stone & Tiles Pty Ltd will indemnify Attila’s Natural Stone & Tiles Pty Ltd against all loss, without limitation. Cancellation will not be accepted on goods that are not regular stock which are in the process of manufacture or are ready for shipment.
  13. All claims must be made immediately on arrival of delivery. No claims for shortage or breakage will be considered unless also notified on arrival of delivery. Attila’s Natural Stone & Tiles Pty Ltd Will NOT accept any claims made at a later period.
  14. Goods that may be accepted for returns by Attila’s Natural Stone & Tiles Pty Ltd must NOT be marked nor damaged and must be in full unopened boxes in order to proceed.
  15. The purchase agrees that the goods do not become the purchaser’s property until the goods are paid in full.
  16. Should transport be required a charge will be levied by Attila’s Natural Stone & Tiles Pty Ltd to arrange transport. In addition relevant charges for transport will be charged to client / builder. Attila’s Natural Stone & Tiles Pty Ltd are not liable for any damage which may occur during transportation wether merchandise is transported by freight or picked up by client.
  17. Any delivery time given by Attila’s Stone is an estimate only. And will not be liable for failure or delay to deliver. The buyer or the buyer’s representative will need to be present at the delivery address on the specified date, unless otherwise arranged. If no one is present at the time of delivery, the goods will be retained by the haulage contractor and returned back to the warehouse until we received further instruction. A re-delivery will occur additional charges.
  18. Attila’s Natural Stone and Tiles Pty Ltd has the right to reject to freight the Goods if the transportation is not suitable and risk the break age of the Goods, unless accepted by the buyer or the buyers representative.
  19. Natural stones may have different reactions to the type of adhesive used to fix and seal the stone within the respective uses. Technical advise should be obtained from the supplier of any material used to fix natural stone and should be tested prior to installation.
  20. No warranties except those implied and that by law cannot be excluded are given by Attila’s Natural Stone & Tiles Pty Ltd in respect of goods supplied.
  21. Attila’s Natural Stone & Tiles Pty Ltd will not accept any Refund, Return or Exchange.